Shipping & Returns
Shipping Policy
1. SHIPPING POLICY
STS Supermarket is committed to excellence, and the full satisfaction of our
customers. https://www.stssupermarket.co.uk proudly offers shipping services. Be assured we are
doing everything in our power to get your order to you as soon as possible. Please consider any
holidays that might impact delivery times. https://www.stssupermarket.co.uk also offers same day
dispatch.
2. SHIPPING
All orders for our products are processed and shipped out in 2-5 business days. Orders are not
shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders,
shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there
will be a significant delay in the shipment of your order, we will contact you via email.
3. WRONG ADDRESS DISCLAIMER
It is the responsibility of the customers to make sure that the shipping address entered is correct.
We do our best to speed up processing and shipping time, so there is always a small window to
correct an incorrect shipping address. Please contact us immediately if you believe you have
provided an incorrect shipping address.
4. UNDELIVERABLE ORDERS
Orders that are returned to us as undeliverable because of incorrect shipping information are
subject to a restocking fee to be determined by us.
5. LOST/STOLEN PACKAGES
https://www.stssupermarket.co.uk is not responsible for lost or stolen packages. If your tracking
information states that your package was delivered to your address and you have not received it,
please report to the local authorities.
6. RETURN REQUEST DAYS
https://www.stssupermarket.co.uk allows you to return its item (s) within a period of 3 days. Kindly
be advised that the item (s) should be returned unopened and unused.
7. OUT OF STOCK ITEM PROCESS
https://www.stssupermarket.co.uk has the following options in the event there are items which are
out of stock https://www.stssupermarket.co.uk Cancel and refund out of stock items and ship
remaining items in order.
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8. IMPORT DUTY AND TAXES
When dealing with https://www.stssupermarket.co.uk you have the following options when it comes
to taxes as well as import duties:You will be required to settle the requisite fees when the items are
arriving in the destination country.
9. ACCEPTANCE
By accessing our site and placing an order you have willingly accepted the terms of this Shipping
Policy.
10. CONTACT INFORMATION
In the event you have any questions or comments please reach us via the following contacts:
Email - hello@stssupermarket.co.uk
Return & Exchange Policy
1. RETURNS
Our refund policy is 15 Days. Unfortunately we can’t offer you a refund or exchange after this period. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.
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2. REFUNDS (IF APPLICABLE)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 3 to 5 days.
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3. EXCHANGES (IF APPLICABLE)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hello@stssupermarket.co.uk and send your item to: 195, Marsh Road, Luton, Bedfordshire LU3 2QQ.
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